Product Advisor and Facilitator

The Purpose Xchange – Boston, USA (2024 - present)

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• The Purpose Xchange program helps people going through life transitions understand their value and create new inspired futures for themselves, in work and life.

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Product Manager

Cohere Health – Boston, USA (2022 - 2024)

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• Redesigned in-portal features to guide users toward high-value care, improving patient access, while reducing unnecessary costs. Built a dashboard to track adoption and outcomes, showing a dramatic increase in acceptance rates and measurable expense reduction.​

• Launched a Clinical Content Staging Environment that reduced errors, sped up publishing timelines, and eliminated the need for routine engineering support.

• Created a reliable process for updating medical code sets, achieving 90% on-time updates, improving user experience, and cutting engineering effort by 70%.

• Led development of internal features that made Clinical Content creation and maintenance more efficient and scalable, strengthening Cohere Health’s prior authorization platform.

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​​Product Strategy Consultant

Independent Contractor – Boston, USA (2020)

 

• Provided consulting on product development, customer discovery, user-centered design and user experience strategy.

• Clients include digital health startups and a leading medical device manufacturer.

• Defined and tested product & customer hypotheses through customer interviews.

• Defined MVP and provided product & experience strategy recommendations.

• Provided training on topics including customer interviews, customer segmentation, personas and Jobs-to-be-Done.

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Senior Product and UX Strategist

Mass General Brigham Connected Health – Boston, USA (2019 – 2020)

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• Helped businesses develop digital health products by leveraging the Partners HealthCare network of hospitals and clinics.

• Defined product strategy, value proposition and requirements by drawing on insights from market analysis and user research.

• Facilitated design thinking workshops, guiding participants through the process of empathy building, problem definition, ideation, rapid prototyping and product requirement documentation.

 

 

User Experience Research Manager

Applied Research for Connected Health – Dublin, IRE (2015 – 2018)

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• Led multiple user experience research projects in collaboration with 15+ digital health companies in Ireland.

• Managed a team of 3 user experience researchers and 2 interns.

• Gathered requirements from clients’ business, product and technical teams and successfully incorporated them into formative and evaluative user experience research.

• Uncovered user insights through a range of methods (e.g. interviews, observations, photo elicitation, usability studies and surveys) and produced outputs in the form of use cases, user personas, Jobs-to-be-Done, journey maps and product recommendations. 

• Created the Device Evaluation Framework, a product to help users identify digital health solutions that meet their project / service needs. A description of the Framework was published by ​Nature Digital Medicine​.

• Evaluated the use of remote monitoring devices to support clinical trials in nursing homes, assessing for operational feasibility, technical performance and user experience.

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User Research Lead

Insight Centre for Data Analytics – Dublin, IRE (2014 – 2015)

 

• Designed and evaluated product concepts in collaboration with Fujitsu Laboratories, to explore the application of wearable sensors and machine learning on remote monitoring and mobility assessment for older people. 

• Gathered requirements and defined specifications for two remote monitoring product concepts. 

• Built prototypes that were technically reliable, easy to use and grounded in real user needs, in collaboration with the client’s engineering and data science teams. 

• Collected 100+ days’ worth of data from adults aged 60 – 95 years using inertial sensors, a wearable camera and a wearable vital signs monitor. 

• Assessed prototype usability and user experience through usability studies, interviews and surveys.

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Physical Therapy Manager

Fit For Life – Dublin, IRE (2008 – 2014)

 

• Provided services to 100+ nursing homes and assisted living facilities across Ireland. Led the creation of the company’s physical therapy department and managed a team of senior and junior physical therapists across five regions in Ireland. 

• Designed and implemented services to address customer needs related to falls prevention, dementia care and caregiver training.   

• Created an educational program for nursing home staff members, paving the way for the company’s most profitable business unit for the last decade.

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Physical Therapist

Private Practice – Dublin, IRE (2007 – 2009)

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• Provided physical therapy to older adults suffering from varied chronic conditions in nursing homes, homecare and daycare settings.

• Trained caregivers and family members in issues related to falls prevention, dementia care and moving and handling.